Technical Support
This area of the website lists the most frequently asked technical questions and provides solutions to the most common problems. The following topics are handled:
- Basics
- Setup and Installation
- Network and Wireless LAN Quality
- Music Library
- Playlists
- Online Music Services
Should your question not have been answered in this section, do not hesitate to contact our service team.
Basics
Frequent Questions
- Do I need a Raumfeld Base?
- How can I install software updates?
- What are DLNA and UPnP?
- Can I immediately use Raumfeld Speakers and Connectors as UPnP rendering devices?
Problem Solutions
- The Base's power adaptor has a defective contact
- Is it possible to reinstall the firmware of a Raumfeld device ("flashing")?
- The Controller doesn't react. How can I reboot it?
- The iPhone App is frozen or doesn't react. How can I restart it?
- The Base does not react after installing an update. What can I do?
Setup and Installation
Frequent Questions
- What is an active loud speaker, what a passive?
- Which speaker is on the left, which one on the right?
- How can I connect a CD or MP3 player?
- Are there any constraints when using Windows, Linux or Mac OS X?
- Can I connect USB storage to the Raumfeld system?
- Can I combine multiple speaker sets in a single room?
- Can I also connect Raumfeld devices via ethernet?
Problem Solutions
- The Base's power adaptor has a defective contact
- My Base doesn't start properly (left LED permanently lit, centre LED flashing every 5 seconds)
- The Base doesn't appear as a network share in Windows Explorer or Mac OS Finder
- My USB storage is not recognised
- The Base does not react after installing an update. What can I do?
Network and Wireless LAN Quality
Frequent Questions
Problem Solutions
- Accessing the Raumfeld Base in Finder is slow or not possible at all (Mac OS X)
- My devices' wireless signal is permanently low or breaks down frequently
Music Library
Frequent Questions
- Which music file formats are supported by Raumfeld?
- Can I connect USB storage to the Raumfeld system?
- How can I add album artwork to my music library?
- How do I tag my music collection? Which tagging formats are supported?
- Can I use my iTunes library with Raumfeld?
- Can Raumfeld display my iTunes album artwork?
Problem Solutions
- The Base doesn't appear as a network share in Windows Explorer or Mac OS Finder
- I copied new music to a network share. Why isn't it displayed on the Controller?
- My USB storage is not recognised
- Every title in my compilations are being shown as their own album
- My iTunes album artwork is not shown on the Controller
Playlists
Frequent Questions
- How can I import my existing playlists into the Raumfeld system?
- How can I delete imported playlists?
Line In
Problem Solutions
- My Speaker/Connector isn't shown on my Controller under "Line In"
- Line In playback comes with a considerable time lag
Online Music Services
General
RadioTime
- The playback of certain radio stations is not possible
- How can I access my local radio stations?
- My favourite radio station is not available in TuneIn. Can I add radio stations manually?
Napster
- In which countries can I use the Napster service with my Raumfeld system?
- Which commitment do I enter when testing Napster 30 days for free?
- Napster titles are only played for 30 seconds
- I just activated Napster Unlimited. Why are songs still played 30 seconds?
Last.fm
- In which countries can I use Last.fm with my Raumfeld system?
- Last.fm Radio suddenly stops
- I just activated my Last.fm subscription. Why is there still an error message?
Technical Support
You are looking for answers to the most frequent support issues?
Speak to Our Service Team
If you have any questions about our products, the purchasing process, or you need technical support, our service team is here to help.
You can contact our Service center per email:
Alternatively you can contact us per telephone:
00 8000-200 300 40
We are looking forward to your call.
© 2011 Lautsprecher Teufel GmbH
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